VendorTech Terms and Conditions
VendorTech Terms and Conditions
Business platform agreement
Version 1.0 | Effective date 21 October 2026
These Terms govern access to VendorTech at vendor.tech and its associated business directories, profiles, discovery, introduction and Tender tools. They apply to registered Buyers and Vendors and their authorized users. Section 10 permits limited use of registered business names and Customer-supplied business logos in VendorTech marketing. Section 17 explains permanent personal account deletion and the consequences when a business loses its last member.
1 Provider and contact details
1.1 VendorTech is operated by VendorTech, established at Handelskai, 1200 Vienna, Austria (VendorTech, we, us). Our general contract contact is [email protected].
1.2 Send legal notices, reports about unlawful content and privacy requests to [email protected]. A contact address in these Terms must not require an active account to use it.
2 Business eligibility and agreement
2.1 VendorTech is intended exclusively for existing businesses and organizations acting in their business or professional capacity. Users must be at least 18 and legally capable of using the service. Consumer use and use by a natural person solely to prepare the establishment of a future business are not permitted. Mandatory legal protections remain applicable wherever the law nevertheless grants them.
2.2 The business accepting these Terms is the Customer. A Buyer uses the platform to discover and assess providers or manage procurement. A Vendor presents services or responds to business opportunities. A business may use either or both roles, subject to the platform's account and membership rules. These Terms apply equally to both roles unless a provision expressly distinguishes them.
2.3 The person accepting these Terms for a Customer represents that they are authorized to bind that Customer, including to the business-name and logo permission in section 10. A person without that authority must obtain approval from an authorized representative before registering or claiming the business. An invitation or technical Admin role alone does not establish authority to grant rights the business does not possess.
2.4 A personal user accepts the account-use obligations relevant to them. Accepting for a business does not make that individual personally liable for the business's subscription fees merely because they are its representative. Liability arising from their own unlawful conduct or false assertion of authority is unaffected.
2.5 The agreement is formed when you affirmatively accept these Terms and VendorTech confirms registration or enables the requested business access. Joining an already registered business does not create a separate business-wide contract. A paid order becomes binding only on the separate acceptance described at checkout or in the order confirmation.
2.6 You can review and correct registration details before submitting. These Terms are provided in English and may be saved or printed before acceptance. We retain acceptance records, but a complete account-specific contract archive is not automatically available in the interface. You can request the applicable accepted version using the contact in section 1.
2.7 A signed agreement or accepted order overrides these Terms only for a conflict it expressly addresses. A data processing agreement governs its particular processing subject matter. Purchase-order boilerplate or a user's unilateral terms do not modify this agreement without our express acceptance.
3 What VendorTech provides
3.1 Depending on the enabled features and selected plan, the platform provides business profiles, directories, search and matching, saved records, introductions, evidence review, and Tender publication, Applications and collaboration. A feature's availability does not mean every account has permission to use it. Plans and accepted orders specify included services and usage limits.
3.2 VendorTech facilitates business discovery and procurement. It is not a party to a Buyer-Vendor supply agreement and cannot bind either party to it. Each business independently assesses counterparties, negotiates contractual protections and obtains any required regulatory, procurement, tax and professional advice.
3.3 Directory inclusion, a match, an introduction, a badge or selection in a Tender does not promise a commercial result, a meeting, a sale, a minimum response rate or a counterparty's performance. VendorTech is not an insurer, escrow provider, investment adviser or guarantor through these tools. A separately agreed regulated service, if ever offered, would require its own applicable terms and permissions.
3.4 Plan benefits, paid visibility or commercial relationships will be identified where relevant to the presentation. Paying for access does not itself establish Verified or Trusted status and does not confer a right to a favorable procurement outcome.
4 Personal accounts and business administration
4.1 Provide accurate account and business information, maintain it, and use only memberships you are authorized to hold. Your full name is required at registration and processed for your account and authorized team identification. We may request proportionate evidence of identity, business affiliation or authority before granting, continuing or restoring access. A company email address alone is not conclusive ownership evidence.
4.2 Each login is personal. Do not share credentials or use another person's account. Protect authentication credentials, review access permissions and notify us promptly of suspected compromise. Password reset restores access only to an eligible existing identity; it does not transfer ownership of a business.
4.3 Customers are responsible for managing their authorized users and permissions. Admins must remove obsolete memberships and use available handover controls when personnel change. Customers are responsible for acts within the authority they grant; this does not excuse VendorTech from its own security or legal obligations.
4.4 Personal identity, business membership and business records are distinct. Deleting one personal identity does not delete another Buyer or Vendor identity merely because the same person or email address is involved. Business records contributed through an account are not that user's personal property solely because they entered them.
5 Business information and evidence
5.1 Customers remain responsible for the accuracy, completeness, currency and legality of information they supply, including jurisdictions, capabilities, licences, insurance, audits, certifications, Legal entity country selections, pricing and service descriptions. Declare material changes promptly. Do not claim an authorization, coverage or certification that is absent, expired, restricted or inapplicable.
5.2 Supply only material you have the right to disclose. Remove unnecessary personal details and obtain any permissions needed for references, reports, logos or third-party documents. Do not upload passwords, private keys, payment-card data, unrelated identity documents or sensitive personal information into ordinary profile or Tender fields.
5.3 Some profiles may contain information obtained from public sources or added by platform staff before a business registers. Those records do not establish that the business is a registered user, has accepted these Terms or has granted publicity rights. A business can request correction or dispute an association using section 1. A claim process may require proof of authority.
6 Source indicators and verification
6.1 Vendor Declared, Platform Sourced, Verified and Trusted indicators communicate the particular provenance or assessment described in the relevant interface and methodology. They are not regulatory approvals, a general audit of the business or a guarantee of solvency, security, insurance recovery or suitability.
6.2 A card-level verification relates only to the identified record and reviewed information. A business-level status has its own published qualification criteria. Users must examine the indicator's scope, date and supporting context rather than assume every displayed statement was checked.
6.3 We may request evidence, refuse unsupported claims, and correct, remove, expire or reassess an indicator when its criteria are no longer satisfied. A material change to reviewed information can remove its verification. Licence-to-Service association changes follow the specific published verification rules and do not, merely by changing a link, represent a new evidence review.
6.4 Read-only source indicators do not transfer a Customer's responsibility for its declarations to VendorTech. Disputes about an indicator can be submitted to the contact in section 1, with the affected record and supporting information. We will assess substantiated correction requests reasonably.
7 Discovery and introductions
7.1 Search and matching depend on available data, requested criteria and the applicable feature's stated rules. A result is an aid to investigation and does not establish that every preference is satisfied. Missing or withheld information is not a favorable factual declaration. Ranking can change as data and criteria change.
7.2 A paid introduction or Qualified Connect is chargeable only under the objective qualification criteria, price and billing trigger disclosed and accepted before the chargeable activity. No such fee is created merely by this section. The accepted order must address duplicate introductions, cancellations, no-shows, disputed qualification and credits where applicable.
7.3 Contact information received through the platform may be used for the genuine business purpose for which it was shared, subject to applicable communications and privacy law. Do not use it for spam, unrelated mailing lists, resale or unauthorized audience building. An introduction does not authorize every form of marketing to the recipient.
8 Tenders and Applications
8.1 Buyers are responsible for their requirements, deadlines, access decisions, evaluations and procurement compliance. Vendors are responsible for their Applications, supporting information and commitments. The platform's controls do not replace a business's independent procurement or regulatory duties.
8.2 Drafts are working material. Publishing, submitting, withdrawing, rejecting, shortlisting or selecting has the effect described by the confirmation and applicable workflow. Review those consequences before acting. Do not assume that a saved draft has been published or that a saved Application has been submitted.
8.3 A platform selection or displayed award is a workflow record. Whether an enforceable supply agreement or other commitment exists depends on the parties' communications and the applicable law; these Terms do not displace such obligations. VendorTech does not award contracts on a Buyer's behalf.
8.4 Access to Tender details, Applications, documents, team notes and votes follows their stated permissions. Do not disclose another party's non-public material outside the permitted evaluation or response purpose without authority. A separate nondisclosure agreement may impose additional duties.
8.5 Workflow actions and immutable snapshots may remain in authorized historical records after a user departs or a business becomes inactive. Such retention records past activity and does not make an inactive business contactable or eligible for new participation. Section 17 governs last-member closure.
9 Content ownership and permitted use
9.1 Customers and their licensors retain ownership of their content. To provide the service, the Customer grants VendorTech a non-exclusive, worldwide, royalty-free licence to host, reproduce, transmit, format and display that content to its intended audience; secure it; review submitted evidence; and use necessary service providers for those purposes under appropriate obligations.
9.2 Public profile content may be displayed in the public directory and related discovery interfaces as indicated when it is supplied. Private Tender, Application and evidence material is not made public by the licence in section 9.1. Marketing use of registered business names and Customer-supplied business logos is governed only by section 10.
9.3 The operational licence lasts while needed to supply the agreed service and thereafter only to maintain permitted historical records, satisfy legal obligations or protect legal claims. Retention must respect section 18. It does not authorize general resale of private content or use of it to train general-purpose AI models.
9.4 You receive a limited, non-exclusive right to use the platform for the Customer's legitimate business purposes during authorized access. VendorTech and its licensors retain their software, interface, brand and other intellectual property. No other rights are transferred.
9.5 We may use voluntarily supplied product feedback to improve the platform without paying a fee. This does not include confidential Tender responses or create rights in third-party intellectual property beyond the feedback provider's authority. Any use of anonymized statistics must not identify individuals or disclose a Customer's confidential activity.
10 Business name and logo use
10.1 This section applies equally to registered Buyer and Vendor businesses, including businesses using a free plan. While the business account is active, the Customer authorizes VendorTech to use its supplied legal and trading names and business logos supplied by the Customer solely to identify it truthfully as a registered user of VendorTech in customer or user lists and in VendorTech websites, social media, advertisements, presentations, sales materials and investor materials.
10.2 This authorization concerns only business names and business logos supplied by the Customer. It does not authorize use of a testimonial, endorsement, quotation, case study or performance claim, or disclosure of private platform activity, Tender participation, commercial terms, communications or confidential information. Those uses require a separate appropriate authorization. VendorTech will not imply endorsement, sponsorship, partnership, a paid subscription or active commercial usage merely from registration.
10.3 This authorization applies only to a registered business. It does not arise from a seeded directory listing or an unconfirmed registration. The Customer retains all rights in its names and logos.
10.4 Authorization for new promotional use ends when the business account becomes permanently deleted or inactive under the platform's existing account lifecycle. Deleting one member's personal account does not end authorization while the business remains active with other members.
10.5 Permanent deletion or inactivity does not necessarily require VendorTech to recall or alter promotional material lawfully produced before deletion or inactivity, subject to applicable law. Previously produced material must not be repurposed to make a misleading current claim.
10.6 A business name or logo can in some cases identify an individual, such as a sole trader. This provision does not override applicable privacy rights or data-protection law. VendorTech must establish an appropriate lawful basis before any promotional use that involves personal data.
11 Confidentiality
11.1 Each party must protect the other's information that is marked confidential or would reasonably be understood as confidential, use it only to perform or receive the agreed service, and disclose it only to authorized people and service providers who need it and are bound by appropriate confidentiality duties.
11.2 Confidential information does not include information that the recipient can show was already lawfully known, becomes public without breach, is independently developed, or is lawfully received without restriction. Disclosure required by law is permitted to the extent required, with notice to the disclosing party where lawful and practical.
11.3 A Customer's business name, Customer-supplied business logos and the limited fact of registration may be disclosed only as described in section 10 or another lawful authorization. This exception does not expose private Buyer activity or a confidential procurement. Publicly accessible content and deliberately shared communications follow their communicated audience settings.
11.4 Confidentiality continues for three years after the relevant relationship ends and for trade secrets for as long as they remain protected as such. Personal-data duties continue as required by law.
12 Fees and subscription terms
12.1 Free registration does not authorize a paid subscription, usage charge or automatic conversion. Paid services require a separate accepted order or checkout displaying the plan, features, price, currency, taxes, billing interval, term, renewal arrangement and cancellation method. Prices shown excluding VAT or other taxes must say so clearly.
12.2 Unless that accepted order expressly and prominently provides for automatic renewal and its interval, a fixed paid term does not automatically renew. Where automatic renewal is agreed, the Customer may cancel renewal before the next term through the stated cancellation route. Price increases require at least 30 days' advance notice and apply no earlier than a future renewal or a separately accepted change, with a practical opportunity to cancel first.
12.3 Pay undisputed amounts when due under the accepted order. Notify us promptly of an invoice error with enough detail to assess it. We will investigate a good-faith dispute and will not suspend solely for the genuinely disputed portion while the Customer cooperates and pays the undisputed portion. Statutory interest and lawful recovery costs may apply to overdue undisputed amounts.
12.4 Cancellation normally ends access to the paid feature at the end of the paid term unless an order or mandatory law provides otherwise. There is no refund solely for choosing not to use a service already made available. Statutory remedies, refunds for qualifying service failures and any expressly promised credits remain intact. No fee or refund provision permits charging for a service never ordered.
12.5 Personal deletion does not erase the business's valid accrued charges or another member's continuing subscription. If last-member deletion closes the business, recurring billing must stop for future periods; valid accrued charges remain payable. Unused prepaid fees are treated under the accepted order, this section and applicable law. Do not condition personal-data rights on settling a disputed debt.
13 Acceptable use and legal compliance
13.1 Do not submit false or misleading business claims, impersonate others, fabricate evidence, manipulate reviews or verification, infringe rights, upload malware, bypass access controls, test security without permission, scrape non-public data, resell access without agreement, interfere with service operation or use the platform for unlawful activity.
13.2 Do not use Tender tools for bid rigging, unlawful coordination, corruption, bribery, sanctions evasion or disclosure of competitively sensitive information outside a legitimate procurement purpose. Each party must comply with laws and sanctions applicable to its own conduct. Do not access a service where doing so is prohibited by applicable law.
13.3 Public and private communications must remain lawful and relevant. Report suspected abuse or security vulnerabilities using the contact in section 1 rather than exploiting them. Automated access is permitted only through an expressly authorized interface or agreement and within its disclosed limits.
13.4 Vendors remain responsible for the licences and authorizations necessary to offer and deliver their services. Buyers remain responsible for their purchasing decisions and any rules applying to their procurement. VendorTech access is not permission to offer regulated services in any country.
14 Content reports and moderation
14.1 Report potentially illegal content to [email protected]. Identify its precise location, explain the concern, include supporting information and provide contact details where required. Include a good-faith statement that the report is accurate and complete to the best of your knowledge. We will not require an account to submit a lawful report.
14.2 We may investigate reports, request clarification, restrict visibility, remove unlawful or prohibited content, limit a feature, or suspend an account where reasonably necessary. We consider the nature, seriousness, frequency and effects of the issue, available evidence, affected parties' rights and whether a narrower action is appropriate. Urgent action may be needed for fraud, security risks, legal orders or serious harm.
14.3 Content assessment is performed by platform staff. Automated checks may screen uploads for malware, unsafe file formats and technical processing failures; those technical checks do not themselves establish whether a business statement is true. A decision based on additional automated moderation must be described in the applicable published policy before that system is used.
14.4 Where required, we will acknowledge reports, communicate the decision and provide reasons, the applicable rule, the role of automation and available redress, subject to lawful confidentiality and investigation restrictions. You may request human review at [email protected]. Statutory complaint, certified dispute-resolution, regulatory and court remedies remain available where applicable; their availability is not made dependent on exhausting our process.
14.5 Review of a report does not promise constant monitoring of all content. Nothing in these Terms excludes a duty to act under applicable law. The contact in section 1 is also the public contact point for service recipients and competent authorities; communication is available in English and German.
15 Service performance and changes
15.1 We will provide the agreed service with reasonable professional care and maintain reasonable technical and organizational safeguards. We do not promise uninterrupted access, error-free operation or a particular response time unless a separate service-level agreement expressly does so. We will notify affected Customers of planned material interruptions where reasonably practical.
15.2 External websites, calendar tools, identity services, payment processors and other integrations may have their own terms. VendorTech does not control an independent provider's service. Our responsibility for service providers we engage to perform our own obligations remains governed by this agreement and applicable law.
15.3 We may improve or change features for legitimate technical, security, legal or operational reasons. We will give reasonable notice of a material reduction affecting an agreed paid service. If we cannot provide substantially the agreed service, the Customer may require an appropriate remedy or terminate the affected part and receive a proportionate refund for its unused prepaid period, without prejudice to other applicable rights.
15.4 Notify us of an identified defect with sufficient detail to investigate. We must have a reasonable opportunity to correct it where the law permits. These Terms do not exclude mandatory warranty rights or allow an unavailable paid service to be substituted by a materially different one without an appropriate remedy.
16 Suspension and ending the business agreement
16.1 A Customer may stop using free features and may end paid services under section 12. Personal deletion and last-member closure follow section 17. Cancelling a subscription alone does not erase business records or end other members' accounts.
16.2 We may suspend or terminate access for a material breach, unlawful conduct, serious security risk, loss of eligibility or unpaid undisputed fees. Unless urgent action is justified, we will explain the issue and give a reasonable opportunity to remedy it. Measures will be proportionate and reasons and redress will be provided where required by law.
16.3 We may discontinue a free service or end a free business relationship on at least 30 days' notice for a legitimate operational reason. For an agreed paid term, ordinary discontinuation will take effect no earlier than its end unless we provide an appropriate alternative accepted by the Customer or a proportionate unused-period refund. Mandatory switching, retrieval and termination rights prevail.
16.4 Ending access does not release accrued payment obligations, erase another party's historical records, transfer intellectual property or end provisions intended to survive. An administrative suspension is distinct from a Customer's confirmed permanent deletion.
17 Permanent personal deletion and business closure
17.1 Account deletion is personal and permanent. The deletion flow requires proof of account control, review of the stated consequences and an explicit typed confirmation. There is no contractual grace period, restoration service or automatic ZIP archive. Legal access, portability, retrieval and erasure rights remain unaffected.
17.2 A departing Admin must expressly designate an eligible successor for every affected business with other active members, even if another Admin already exists. A sole member may delete without appointing a nonexistent replacement. Membership and authority are checked when the operation is processed.
17.3 Where other active members remain, the business and its authorized records continue. Deletion removes the departing identity's access and usable authentication credentials and sessions; it does not remove the remaining members or automatically erase business information, submitted Applications, completed procurement records or other shared contributions.
17.4 If the last active member of a Vendor business deletes, that business is closed and marked DELETED. It is removed from active public, Buyer and Vendor discovery, matching and new contact opportunities. Its active Tender Applications are withdrawn by the system. Historical Applications, completed outcomes and existing saved records may remain available to authorized parties, identified as NOT ACTIVE with an inactive presentation. Existing saved entries may be removed by the Buyer.
17.5 If the last active member of a Buyer business deletes, that business is closed and marked DELETED. Its open Tenders close automatically without winners; completed awards are not reversed. Authorized historical records remain. The deleted Buyer's profile view available to Vendors is limited to the business name and NOT ACTIVE state, rather than a contactable profile or further profile details.
17.6 VendorTech's platform administrators may retain a business-only historical record marked DELETED, including retained business profile information. Such non-personal business history may be retained indefinitely. That is not permission to retain identifiable personal information indefinitely: incidental personal details, account data, evidence, logs and backups remain subject to applicable legal grounds, retention limits and rights described in section 18.
17.7 Closed identities and closed business accounts cannot be restored through ordinary registration. A later valid registration for the same business is a separate record and does not inherit the former account's verification, services, permissions, Applications or history. Ordinary eligibility and ownership checks still apply. Retained history is not reassigned to the new registration.
17.8 Permanent closure does not cancel an independent contract with another business, remove a valid debt, reverse completed outcomes or prevent handling of a lawful claim. Safeguards against unauthorized deletion do not authorize VendorTech to withhold a legally required personal-data remedy.
18 Personal data and retention
18.1 Our Privacy Policy at vendor.tech/privacy explains what personal data is processed, purposes, legal bases, recipients, international transfers, retention periods or criteria, and individual rights. Accepting these Terms is not blanket consent to personal-data processing, newsletters or non-essential cookies.
18.2 Business records can contain personal data, including staff names, email addresses, signatures, sole-trader details and document metadata. Their placement in a business profile does not remove legal protection. Each Customer must have authority and an appropriate legal basis for the personal information it supplies or receives.
18.3 VendorTech acts as controller for the processing activities whose purposes and means it determines. If a particular contracted service involves processing personal data solely on a Customer's instructions, the parties must put the required processing agreement in place before that processing. A Customer receiving another party's information remains responsible for its own subsequent use.
18.4 Permanent deletion ends the closed identity's account access immediately on successful completion. Any further retention is limited to a documented lawful purpose, such as mandatory accounting, security or the establishment, exercise or defence of claims, with appropriate access limits and deletion or anonymization when that purpose ends. Retained history and backups are not an account-restoration service.
18.5 Statutory access, correction, erasure, restriction, objection and portability rights are not waived by these Terms. A confidentiality or intellectual-property restriction must not be used to defeat a mandatory data-protection right; requests must be assessed with other persons' legitimate rights in view.
19 Liability and third party claims
19.1 We remain liable without the contractual cap in section 19.2 for intentional misconduct, gross negligence, death or personal injury, fraudulent concealment and any liability that applicable law does not permit us to limit. Statutory rights of data subjects and mandatory product-liability rights are unaffected.
19.2 For loss caused by our slight negligence, we are liable for reasonably foreseeable loss typical of this agreement, subject to an aggregate cap of the greater of EUR 1,000 and the fees paid or payable by the Customer for the affected services during the 12 months preceding the first event giving rise to the claim. Related events are treated as one event. The cap does not apply to the matters in section 19.1 or where applying it would be legally impermissible or grossly unfair.
19.3 Subject to section 19.1, we do not assume liability for an independent business's declarations or performance merely because its information appeared on the platform. This does not excuse our own culpable misstatements, breach of an agreed review duty or failure to comply with an applicable legal duty. Customers must take reasonable steps to mitigate loss; no term reverses a mandatory burden of proof.
19.4 Each party remains responsible for its own culpable infringement of third-party rights. If a third-party claim results from a Customer's culpable unlawful content or use, the Customer must reimburse VendorTech's reasonable, necessary defence costs and damages finally awarded or settled with the Customer's reasonable consent, to the extent attributable to that conduct. There is no reimbursement for VendorTech's own fault or unauthorized use. We will promptly notify the Customer, permit reasonable participation in the defence and mitigate the loss.
20 Changes to these Terms
20.1 We may propose changes for an identified legal, security, technical or operational reason and will notify affected Customers of material changes at least 30 days before the proposed effective date, unless an urgent legal or security requirement justifies a shorter period. The notice will explain the reason and practical effect.
20.2 Existing fixed paid terms are not retroactively changed. Material new obligations, expanded publicity rights or a reduction of agreed rights require affirmative acceptance where necessary; we will not treat silence alone as acceptance. Where a change cannot reasonably be accepted, an affected Customer may end the affected service before it takes effect, with a proportionate refund of any unused prepaid period where appropriate. Mandatory notice and termination rules prevail.
20.3 New users accept the version presented when they register. We will make the current Terms publicly available and retain identifiable historical versions. Individual signed changes remain subject to their own agreement.
21 General provisions and disputes
21.1 These Terms and accepted orders are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory laws and protections applicable to a particular relationship are not displaced by this choice.
21.2 For disputes between businesses, the courts with subject-matter jurisdiction in Vienna have exclusive jurisdiction to the extent such an agreement is lawful. This does not prevent an available application for interim protection or exclude a mandatory regulatory or statutory redress route.
21.3 Contact us first using section 1 where practical so we can investigate a dispute, but this is not a compulsory precondition to exercising legal rights. Contract notices must be sent to the designated contact addresses; we may send service notices to the Customer's designated Admin or billing contact. Delivery and statutory form requirements remain governed by applicable law.
21.4 Neither party is liable for delay caused by an event beyond its reasonable control to the extent it could not reasonably prevent or mitigate it, provided it promptly informs the other and resumes performance. This does not excuse already-due payment or remove applicable termination, refund, security or personal-data duties.
21.5 Neither party may transfer this agreement in a way that materially reduces the other's agreed protections without consent. A transfer to a lawful successor in a genuine reorganization or sale is permitted on notice if the successor assumes the obligations and the transfer does not materially prejudice the other party. A change of business-account authority still requires the platform's safeguards.
21.6 If a provision is ineffective, the remaining agreement continues where legally possible and applicable law fills the gap. An invalid provision is not automatically rewritten to the broadest enforceable restriction. Failure to enforce once does not waive future enforcement. These Terms do not create an employment, agency, partnership or fiduciary relationship between the parties.